使用 ai 重建任務工作流程,AI Voicebot 第一時間解決客戶問題並獲取客戶資料,不需轉接真人即可解決。
3.有效降低成本與分機帶著走
最低一席次即可建立,行走的銷售辦公室皆可記錄商機與管理客戶來電,快速處理客戶問題
整合CRM系統簡化流程
與Zendesk、Salesforce等CRM集成。
將呼叫方 ID 與 Microsoft365 和資料庫連絡人匹配。
點擊呼叫,直接從CRM應用程式啟動呼叫。
呼叫彈出視窗會自動連結到客戶記錄。
所有呼叫都記錄在CRM中。
Voice Cloud 整合 Zendesk 數位客服系統
Call Pop-ups –Customer records are linked based on caller ID and are automatically opened in Zendesk support and create tickets upon receiving an inbound call.
Click to Call – Launch calls to contacts with a single click straight from Zendesk contact; no need to enter your customers’ numbers into your phone.
Call Journals –Calls are logged in the Zendesk; CTI agents can keep track of incoming, outgoing and missed calls.
Easily Outbound Calls – No need for additional customizations, launch calls directly from the Zendesk Web Interface, and can integrate with legacy PBX.