Deliver your customer records along with the inbound call to your employees screen so your agents get advanced warning of who is calling, and why.
Agents can make and receive phone calls using a headset, computer and internet connection. Using a contact pad that is displayed from within the CRM interface, agents can place, transfer, park or conference calls.
Click-to-dial turns telephone numbers into clickable links that are used to place outbound calls removing the need for slow, error-prone, manual dialing.
AUTOMATIC CALL LOGGING AND RECORDING (自動錄音與紀錄)
Automatically log and record every call in Salesforce ( voice cloud), ensuring you get a complete view of activity while saving your sales team valuable time.
Allows you to integrate with existing phone systems. An agent is able to input any phone number and have incoming calls sent to that number.
SIMPLE AUTHENTICATION OF THE CALLER(由來電號碼辨認出客戶身分與資料)
Telephone numbers can act as an authentication method and will allow for a faster and simpler way to identify and verify callers.
INSIDE VIEW OF MULTIPLE / GLOBAL CALL CENTRES(全球客服中心)
Operating on top of telephony platforms, cloud technology can easily sit across all of your call centres meaning you can view all your data in one place, inside CRM.
ACCESS TO MARKET-LEADING TECHNOLOGY (雲端整合)
The benefits of delivering technology from the cloud mean that the barrier of huge upfront costs has been removed granting access to great technology to all.
CENTRALISED AND SIMPLIFIED CALL REPORTING(可由CRM產生通話相關報表)
All of your important telephone data is inside Salesforce. It is centralised and simple to create detailed reports for deep insight.
Route incoming calls to the right agent using any data you hold inside CRM.
INTERACTIVE VOICE RESPONSE(IVR語音互動服務)
Give callers options to route themselves to the right departments or provide them with self-service options.
Enable agents to call into any area and present a local number to the prospect to improve pickup rates.